CCO Mortgage Reviews | ccomortgage.com @ PissedConsumer

Ieshia Wmt

Aliquippa, Pennsylvania

For my property tax

Mar 16, 2020

3.0

I do not know where to send my property to so my escrow can pay it ???

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User's recommendation: Let your customers know about all chsnged

Anonymous

Guest-873785

Albany, New York

CCO MORTGAGE DO NOT CARE ABOUT CUSTOMERS

Jun 29, 2016

1.0

I refinanced with cco mortgage 2006. Said I wanted 25 yr loan, mortgage guy printed intial paperwork and typed in 30 yr. He changed it by scribbling next to it 25 yr. I found out at closing it was 30 yr! Then a few years later tried loan modification, I got laid off, took home less than $200/week. filled out numerous papers, they said NO! Then they called me to get a home equity loan, can't hardly afford mortgage and they want me to pay another loan? Now they bug me to refinance again, where I get to pay more closing costs, appraisal fees and pay $$$THOUSANDS more in interest!! Can't get signed in to Citizens Bank online now to pay mortgage, doesn't recognize my info! They ARE NOT worth bothering with. Going elsewhere!!!

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Reason of review:

EVERYTHING!

Anonymous

Guest-681127

Staten Island, New York

The company is trying so hard to get you what you need to pay off your loan

Aug 11, 2015

1.0

I requested a frozen letter from cco for paying off loan purpose. First they told me they didn't know what frozen letter is. When I talked two more people from that company and I was told to wait about 2 weeks to get my pay off letter in the mail. No fax allowed per their company policy. 3 weeks later I got my pay off letter and I was told to sign it and fax it back in order to get a frozen letter. When I called to find out how long it'll take to make the frozen letter and send it to me. The rep told me it will take up to 30 days to generate the letter. This is the most ridiculous company I ever known. The bottom line is that cco/citizens bank doesn't want you to pay off the loan you have with them. They put you on the run around by telling you all these inconsistent stories. This company is the worst!!!

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Cons:

Company is illegal

Reason of review:

Poor customer service

Preferred solution: Deliver product or service ordered

Anonymous

Guest-663826

More 'lost' payments.

Jul 10, 2015

1.0

First payment was 'lost' to a lock box where people are supposed to send payments to in Providence RI. The second payment 'lost' was Express mailed to their physical address in VA where the payment was signed for. Even though there is a signature on file, they continue to claim that the payment was not received. I keep being told by various CCO employees that I should simply pay online and this will solve all the all the problems. Well, no it doesn't as they have been also losing payments via their website as far back as 2009 and possibly beyond according to all the complaints I've read from the Better Business Bureau and beyond. They won't tell me where my first lost payment went, nor will they tell me how it is that when they sign for a payment they fail to process it. For a company that got a federal bailout back in 2009, it boggles my mind how they can accuse a customer of wrong doing and such, but they can't process a check. I guess government handouts on the back of taxpayers somehow makes them exempt from being the professionals that they should be. If you have a mortgage with CCO and you don't pay online, send your payment express or certified mail. Force them to sign for it for the simple reason when they come back and claim they lost it, you have tangible proof that they did not.

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Reason of review:

Problems with payment

2 comments

Guest-1019375

Aug 14, 2015

this is happening to us too, ready to sue

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Anonymous

Guest-688172

Colleyville, Texas

Cco Mortgage Refinance Review

Aug 24, 2015

1.0

I hate CCO mortgage.I can't refinance my loan with high interest rate because I live in Texas.

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Reason of review:

Pricing issue

Anonymous

Guest-680601

Lubbock, Texas

Cco Mortgage Loan Review from Lubbock, Texas

Aug 10, 2015

1.0

This company is ***. My dad passed away and we want to pay off the loan and they won't let us until they have proof that my dad signed the house over to my mom. Well he had cancer and he went real fast, we really had no time to prepare. They will not help us. They said we can not close the account that is in my deceased father's name. Every time mom calls they give her the run around. She is contacting a lawyer soon.

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Reason of review:

Problems with payment

Anonymous

Guest-675585

Philadelphia, Pennsylvania

Predatory Lending

Aug 01, 2015

1.0

We were over charged for out home, because it was appraised for items not included in home and CCO mortgage was notified and didn't nothing about this issue. We have contacted the company multiple times to have someone do some type of inspection to verify , but it never happened. The government needs to audit the mortgage company to verify loans. The loan officer that put my loan through was the brother of the real estate agent. They took a first and second mortgage out on the home just to get 100% of the monies that they fraudulently charged us for.

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Loss:

$20000

Reason of review:

Pricing issue

Preferred solution: Price reduction

Anonymous

Guest-685551

San Diego, California

Lien on my home

Aug 19, 2015

i filed bankrupsty in 2010 now i cant refi because this company has put a lien on my home and i live on a fixed income the company wont help i dont know were to turn.and when you talk to them they dont want to hear anything.and no bank wants to talk to you with a lien on your home i dont understand how they can do this they have the abilty to write off this lose and they keep adding to the amount.it looks like i will be in my home till i pass away.if anyone out there knows of someone that might be able to help please let me know.

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Reason of review:

Problems with payment

1 comment

Guest-1026614

Aug 29, 2015

That would be Correct when u file for bankrupsy the bank can place a lien in your house, However they can not hold it for more then 7 years.

Unfortunately when you file it is a hit on ur credit score so you just going to have and wait it out for at least 7 years

Helpful

Anonymous

Guest-665707

Pittsburgh, Pennsylvania

Horrible customer service...you can't get them on the phone

Jul 14, 2015

2.0

I've been on the phone on hold right now for 40 minutes. My house was reassessed at $25,000 less, but my mortgage payment went up. I've been calling and holding up to an hour to try to get this resolved. Nothing changes. I can't believe that citizen's tolerates being associated with this mortgage company. I tell everyone I know to NEVER get a mortgage through them. I'm going to call citizen's and complain about them again. They are changing their name to Citizen's One Home Loans...be aware. I wish I had checked them out before I bought my home.

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Cons:

Customer service for changing escrow amounts
Company is criminal

Reason of review:

Poor customer service

Preferred solution: I just want to be able to reach someone who can resolve the issues. Not being able to contact anyone is sooo frustrating. I've tried 10 times and wait for sometimes an hour and then hang up. Worst customer service ever. I hope citizen's knows this.

Anonymous

Guest-647721

Youngstown, Ohio

Customer service

Jun 09, 2015

2.0

Received my yearly escrow analysis to find out that my house payment was going up a few hundred dollars. After going thru an endless automated cycle 1 for property taxes, then 3 , then it cycles you back to the beginning of the Automated server, over and over and over again. 131313****1313 is what my phone's display screen looked like each time I have tried to call them over a few month period. Binary code for "hahahahaha sucker!" Well once I did get thru each time, they argued the fact that their analysis was correct , even though my property tax and/or insurance had not changed from the previous year. Well, after a few call into a manager they adjusted it. The first time they got it wrong, same with the second time. Finally on third time , they got it right! Here they had doubled the tax on the one parcel of my two parcel property. We fast forward to a few months later. Instead of the payment that it should have been, it was a different payment. 131313****131313**** NEVER AND I REPEAT NEVER take out a mortgage with this company unless you like endless automated cycles and third grade level escrow analysis.

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Loss:

$1000

Cons:

Customer service

Reason of review:

Poor customer service

Preferred solution: Let the company propose a solution

Anonymous

Guest-660060

Cleveland, Ohio

Escrow Refund

Jul 02, 2015

My loan was paid off 5/29/15. Allegedly they printed my refund on 6/11. Every time I call to inquire a different story is told. The 3rd person said she had no idea if the refund was even mailed. It is now over a month later, and they say that if I don't receive it on 7/11, they will send me and affidavit to fill out and return. Upon which they will review and provide a response. I simply asked for them to stop payment and reissue as it is clearly lost in the mail. They provide a different b.s. scripted response after every question, and I will according to their timeline of events will not receive MY money until September. I was a customer for 12 years and had 0 late payments. This is how they treat their customers. They are a bunch of incompetent liars.

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Reason of review:

Problems with payment

Anonymous

Guest-650119

Flatwoods, Kentucky

CCO Mortgage - Mortgage Review from Flatwoods, Kentucky

Jun 14, 2015

We paid for mortgage insurance and disability insurance. When my husband became disabled, I got the paperwork together & called CCO to beside I sent them everything needed. After being told repeatedly that they had no idea what I was talking about, I was told to call Minnesota Life. They explained they only have life insurance not disability. They suggested I call CCO and ask for the Optional Insurance dept . There isn't one. They could not tell me where my monthly payment had gone. We paid even long for the life insurance. My husband passed away and I called them. Again, they had NO idea what I was talking about! So I told them where to look on my statement, it was listed. They said they did not know anything about & would stop billing me for it. This has been an awful ordeal!

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Reason of review:

Problems with payment

1 comment

Guest-1101276

Jan 26, 2016

lawyer can fix

Helpful

Anonymous

Guest-650763

Pawtucket, Rhode Island

Trying to get out of this CCO MORGAGE.

Jun 15, 2015

Once your in this CCO MORGAGE, can you get out of it? I believe there a ripoff for sure. I've been getting the run around for sometime now. I talked to this person, she tells me one thing. Then my girl talked to her, she tells her a totally differant story. They LIE!!! to people. STAY AWAY FROM THEM!!!!!!!! I'm calling the ATTOURNY GENERAL and BETTER BUISNESS BUREAU!!!! Tired of there LIES!!!!! If you get in with this company, you people are fools. STAY AWAY FROM THEM PLEASE!!!! They will be hearing from the ATTOURNY GENERAL AND MY LAWYER SOON!!

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Reason of review:

Poor customer service

1 comment

Guest-1002648

Jul 02, 2015

i camt refi my home because of this company i think they should be investagated

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Anonymous

Guest-632226

Franklin, Tennessee

CCO Mortgage - Billing Department Review from Franklin, Tennessee

May 07, 2015

1.0

Today is closing. The title company requested final payoff three days ago. The information, which is available immediately, takes them "3-5 days" to process. What a *** company. Called to get customer service and determined the only purpose customer service serves is to be a buffer between you - the customer - and anyone who can actually provide assistance. I asked to speak to their "payoff dept" which turns out to be impossible. So, I asked to speak to their supervisor and was told they would have to call me back. (Yeah right). Be warned. This company must be using the abacus to calculate because a computer would not take 3-5 days.

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Reason of review:

Poor customer service

Maniya Uoc

Nashville, Tennessee

Re-modification gone horrible

Mar 29, 2015

Tried to re-modify my loan, after 3 years of lies, *** and the run around they denied my re-mod and they were going to foreclose on my home. It was a total nightmare, no customer service and their behavior is criminal. Constant BS letters and asking for the same information over and over again. They do this so they can continue the process so you get far behind in payments and then they have you... There needs too be a class action law suit filed against this company NOW and I will be the first one too join. Any lawyers out there readying these complaints?

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Cons:

Company is criminal

Reason of review:

everything above

Preferred solution: A law suit

4 comments

Guest-1308262

Mar 27, 2017

They did the same to us. Ask for the supervisor immediately and agree upon a method to get documents.

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Anonymous

Guest-632749

San Diego, California

Lien

May 08, 2015

this company put a lien on my home and when i went into bankrupes they said they would send us a payment book instead they put a lien on our home now we can not refi because of the lien so we have no way out and they keep adding interest to the loan.they have not tried to contacts us or help us if cco mortage took this ae a lose the goverment would have help them which i am sure they would have more than accepted. this just shows the greed of this company. if anyone knows something i can do please let me know i am at my very bottom and i can not afford a payoff pf a 100 thousand sorry i am living on s|s i am 68 years old.thank anyone who read this.

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Reason of review:

Poor customer service

About

Related Companies

Citizens Bank, Citizens One, Citizens Property Insurance Corporation, Citizens Bank NA

Summary

CCO Mortgage provides financial options for people who are going to become homeowners. It offers such borrowing possibilities as home equity loans, home equity lines of credit and mortgages. Each of these options has its benefits. So, people who choose equity loans can enjoy low fixed APR for the life of the loan (from 36 to 360 months) without any annual fees or application and closing costs. Home equity line gives you access to the funds as you need them and flexible repayment terms. CCO Mortgage offers adjustable and fixed first-time home buyer programs with many additional products and rates.
Being a division of RBS Citizens, N.A., CCO Mortgage is a part of the Citizens Financial Group Ã¢â‚¬â€œ one of the top U.S. commercial banking companies, founded in 1828.

CCO Mortgage is ranked 259 out of 1016 in Loans and Mortgages category

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CCO Mortgage

CCO Mortgage Overview

For my property tax

CCO MORTGAGE DO NOT CARE ABOUT CUSTOMERS

The company is trying so hard to get you what you need to pay off your loan

More 'lost' payments.

Cco Mortgage Refinance Review

Cco Mortgage Loan Review from Lubbock, Texas

Predatory Lending

Lien on my home

Horrible customer service...you can't get them on the phone

Customer service

Escrow Refund

CCO Mortgage - Mortgage Review from Flatwoods, Kentucky

Trying to get out of this CCO MORGAGE.

CCO Mortgage - Billing Department Review from Franklin, Tennessee

Re-modification gone horrible

Lien

About

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