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  • Jul 14
  • Loans and Mortgages
  • Pittsburgh, Pennsylvania
  • Cco Mortgage
  • 12
  • REVIEW RATING 4/5

I've been on the phone on hold right now for 40 minutes. My house was reassessed at $25,000 less, but my mortgage payment went up. I've been calling and holding up to an hour to try to get this resolved. Nothing changes. I can't believe that citizen's tolerates being associated with this mortgage company. I tell everyone I know to NEVER get a mortgage through them. I'm going to call... Read more

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  • Jul 10
  • Loans and Mortgages
  • Cco Mortgage
  • 14
  • REVIEW RATING 3/5

First payment was 'lost' to a lock box where people are supposed to send payments to in Providence RI. The second payment 'lost' was Express mailed to their physical address in VA where the payment was signed for. Even though there is a signature on file, they continue to claim that the payment was not received. I keep being told by various CCO employees that I should simply pay online and this... Read more

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  • Jul 02
  • Loans and Mortgages
  • Cleveland, Ohio
  • Cco Mortgage
  • 22
  • REVIEW RATING 3/5

My loan was paid off 5/29/15. Allegedly they printed my refund on 6/11. Every time I call to inquire a different story is told. The 3rd person said she had no idea if the refund was even mailed. It is now over a month later, and they say that if I don't receive it on 7/11, they will send me and affidavit to fill out and return. Upon which they will review and provide a response. I simply... Read more

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  • Jun 15
  • Loans and Mortgages
  • Pawtucket, Rhode Island
  • Mortgage
  • 1
  • 1
  • 30
  • REVIEW RATING 3/5

Once your in this CCO MORGAGE, can you get out of it? I believe there a ripoff for sure. I've been getting the run around for sometime now. I talked to this person, she tells me one thing. Then my girl talked to her, she tells her a totally differant story. They LIE!!! to people. STAY AWAY FROM THEM!!!!!!!! I'm calling the ATTOURNY GENERAL and BETTER BUISNESS BUREAU!!!! Tired of there LIES!!!!!... Read more

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  • Jun 14
  • Loans and Mortgages
  • Flatwoods, Kentucky
  • Mortgage
  • 22
  • REVIEW RATING 3/5

We paid for mortgage insurance and disability insurance. When my husband became disabled, I got the paperwork together & called CCO to beside I sent them everything needed. After being told repeatedly that they had no idea what I was talking about, I was told to call Minnesota Life. They explained they only have life insurance not disability. They suggested I call CCO and ask for the... Read more

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  • Jun 09
  • Loans and Mortgages
  • Youngstown, Ohio
  • Escrow Analysis
  • 34
  • REVIEW RATING 3/5

Received my yearly escrow analysis to find out that my house payment was going up a few hundred dollars. After going thru an endless automated cycle 1 for property taxes, then 3 , then it cycles you back to the beginning of the Automated server, over and over and over again. 13131313131313 is what my phone's display screen looked like each time I have tried to call them over a few month period.... Read more

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  • May 08
  • Loans and Mortgages
  • San Diego, California
  • Loan
  • 39
  • REVIEW RATING 3/5

this company put a lien on my home and when i went into bankrupes they said they would send us a payment book instead they put a lien on our home now we can not refi because of the lien so we have no way out and they keep adding interest to the loan.they have not tried to contacts us or help us if cco mortage took this ae a lose the goverment would have help them which i am sure they would have... Read more

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  • May 07
  • Loans and Mortgages
  • Franklin, Tennessee
  • Billing Department
  • 37
  • REVIEW RATING 3/5

Today is closing. The title company requested final payoff three days ago. The information, which is available immediately, takes them "3-5 days" to process. What a *** company. Called to get customer service and determined the only purpose customer service serves is to be a buffer between you - the customer - and anyone who can actually provide assistance. I asked to speak to their "payoff dept"... Read more

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  • Mar 29
  • Loans and Mortgages
  • Nashville, Tennessee
  • Loan Modification
  • 2
  • 2
  • 118
  • REVIEW RATING 4/5

Tried to re-modify my loan, after 3 years of lies, *** and the run around they denied my re-mod and they were going to foreclose on my home. It was a total nightmare, no customer service and their behavior is criminal. Constant BS letters and asking for the same information over and over again. They do this so they can continue the process so you get far behind in payments and then they have... Read more

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  • Mar 23
  • Loans and Mortgages
  • Charlotte, North Carolina
  • Loan Modification
  • 1
  • 1
  • 40
  • REVIEW RATING 4/5

Became disabled start process of loan modification in August 2014 dialing with default department asking over and over for same papers. Call over a 100 times for someone to cont a ctrl me no one called. After p a person fax call to see about decision. Tell me what scented no completely finished. Don't know what going on can someone help me Read more

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