CCO Mortgage Complaints and Reviews

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CCO Mortgage
Main address: 8826 Santa Fe Dr 66212-3655 Shawnee Mission KS
1-800-234-6002, 1-800-409-8301, , directlending@ccomortgage.com
  • 38 complaints
  • $160K claimed losses
  • $4.1K average
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  • Oct 15
  • Loans and Mortgages
  • Unreachable Customer Service
  • 10

my escrow keeps going up and up without reason. The city where I live has NOT raised property taxes in 3yrs but in the 2yrs my taxes have gone up. Trying to resolve this with CCO I can only get a recording machine that keeps sending me back to the 'MAIN MENUE' ARGHHHHHHHHH. I guess it is their way of letting you know they only want your money but they don't want to speak to you. I guess I will... Read more

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  • Oct 14
  • Loans and Mortgages
  • Salt Lake City, Utah
  • Mortgage Payoff
  • 9

I wanted to pay them off in full and was given a real run around. Wanted to give me a pay off balance for the end of the month and it was only the 14th that I called. I was informed that the outstanding balance is not the pay off balance as their are fees attached for paying them off. My contract states no penalty for a pay off in full. I need government help on this one. I will contact my... Read more

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  • Sep 24
  • Loans and Mortgages
  • Mortgage Payment
  • 34

Had my mortgage through charter one bank and they would go into my account each month for my payment. charter one bank sold to us. And and in June I called to see if I had to do anything and they stated it would be an easy transition and they would not leave me hanging. So imagine my surprise the first week in sept when I received a letter saying my mortgage had not been paid for the past two... Read more

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  • Aug 14
  • Loans and Mortgages
  • Escrow Account
  • 48

In 2 and a half years I have paid $4800 to cover a $3900 deficit in my taxes in 2011. They are insisting I still have a $1900 "shortage" in my taxes. I cant make $4800 = $2000 but they can. I have talked to them on the phone and they cant provide an answer to one simple Question, How does $4800 equal $2000? I was encouraged to file a dispute in writing with the escrow account dept on writing. ... Read more

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  • Mar 29
  • Loans and Mortgages
  • Hayward, California
  • Loan Modification
  • 38

I called and asked for help with a modification and was told they no longer due business in California. However they have no trouble cashing my check from California. My property is under water and I was able to get my 1st mortgage modification. My 2nd mortgage is with CCO mortgage. I don't understand how they can just say they would not help me because they no longer due business in California.... Read more

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  • Jan 21
  • Loans and Mortgages
  • Fixed Mortgage
  • 2
  • 2
  • 61

We have a fixed mortgage with them and every year our monthly payment went way up. About 6 months before we know we were going to have problems paying our mortgage in full, we contacted them and the customer service lady was of NO help and even refused to tell me some information about my own account. We tried signing up for federally backed programs that we qualified for and they refused (8... Read more

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  • Jan 19
  • Loans and Mortgages
  • Refinance Mortgage
  • 64

My husband and I are current mortgageholders of CCO Mortgage. They called us and said they could give us a better rate on a refinance with a program they offer to only their current mortgage holders called a strategic refinance. That's for borrowers who are underwater on their mortgage but who pay on time, etc. We wanted a 15 year mortgage and they were going to lower our interest rate quite... Read more

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  • Dec 18, 2013
  • Loans and Mortgages
  • 45

If your loan with CCO was originated prior to 1989 in Upstate NY, then your abstract of title MAY be held by Stewart Title Insurance Company, f/k/a Monroe Title Insurance Corporation. Local offices are listed at their website: www.stewartnewyork.com. If your loan was originated after 1989, you should contact your attorney to begin tracking the location of your abstract. Currently CCO lists: ... Read more

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  • Aug 21, 2013
  • Loans and Mortgages
  • Virginia Beach, Virginia
  • Letter Of Approval
  • 35

AFTER TWO YEARS WE RECEIVED A LETTER OF APPROVAL (SHORT SALE) FROM BOA AND AFTER ONE MONTH WE ARE STILL WAITING FOR APPROVAL FROM THE SECOND,CCO. THEY KNOW THAT IN ABOUT TEN MORE DAYS THE BOA APPROVAL WILL EXPIRE AND WE WOULD HAVE TO START ALL OVER AGAIN. WE ARE NOW STUCK WITH TWO MORTGAGES AND A BUYER WAITING SINCE JANUARY WITH CASH TO GET IN. WE HAVE SENT THEM EVERY DOCUMENT KNOWN TO MAN AT... Read more

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  • Jul 27, 2013
  • Loans and Mortgages
  • Online Payment
  • 52

Admittedly I made an accounting error submitting my May online payment, sending $770 instead of $780, however I sent the payment in on time. My payments are only $779.63 (I round up my payments) so I was short $9.63. I sent the remaining $9.63 with my June (on time) payment, however CCO Mortgage says that they won't process payments that are not the full amount, so they considered me a... Read more

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