CCO Mortgage Complaints and Reviews

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CCO Mortgage
Main address: 8826 Santa Fe Dr 66212-3655 Shawnee Mission KS
1-800-234-6002, 1-800-409-8301, , directlending@ccomortgage.com
  • 35 complaints
  • $160K claimed losses
  • $4.5K average
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  • Aug 14
  • Loans and Mortgages
  • Escrow Account
  • 14

In 2 and a half years I have paid $4800 to cover a $3900 deficit in my taxes in 2011. They are insisting I still have a $1900 "shortage" in my taxes. I cant make $4800 = $2000 but they can. I have talked to them on the phone and they cant provide an answer to one simple Question, How does $4800 equal $2000? I was encouraged to file a dispute in writing with the escrow account dept on writing. ... Read more

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  • Mar 29
  • Loans and Mortgages
  • Hayward, California
  • Loan Modification
  • 22

I called and asked for help with a modification and was told they no longer due business in California. However they have no trouble cashing my check from California. My property is under water and I was able to get my 1st mortgage modification. My 2nd mortgage is with CCO mortgage. I don't understand how they can just say they would not help me because they no longer due business in California.... Read more

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  • Jan 21
  • Loans and Mortgages
  • Fixed Mortgage
  • 2
  • 2
  • 38

We have a fixed mortgage with them and every year our monthly payment went way up. About 6 months before we know we were going to have problems paying our mortgage in full, we contacted them and the customer service lady was of NO help and even refused to tell me some information about my own account. We tried signing up for federally backed programs that we qualified for and they refused (8... Read more

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  • Jan 19
  • Loans and Mortgages
  • Refinance Mortgage
  • 35

My husband and I are current mortgageholders of CCO Mortgage. They called us and said they could give us a better rate on a refinance with a program they offer to only their current mortgage holders called a strategic refinance. That's for borrowers who are underwater on their mortgage but who pay on time, etc. We wanted a 15 year mortgage and they were going to lower our interest rate quite... Read more

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  • Dec 18, 2013
  • Loans and Mortgages
  • 30

If your loan with CCO was originated prior to 1989 in Upstate NY, then your abstract of title MAY be held by Stewart Title Insurance Company, f/k/a Monroe Title Insurance Corporation. Local offices are listed at their website: www.stewartnewyork.com. If your loan was originated after 1989, you should contact your attorney to begin tracking the location of your abstract. Currently CCO lists: ... Read more

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  • Aug 21, 2013
  • Loans and Mortgages
  • Virginia Beach, Virginia
  • Letter Of Approval
  • 19

AFTER TWO YEARS WE RECEIVED A LETTER OF APPROVAL (SHORT SALE) FROM BOA AND AFTER ONE MONTH WE ARE STILL WAITING FOR APPROVAL FROM THE SECOND,CCO. THEY KNOW THAT IN ABOUT TEN MORE DAYS THE BOA APPROVAL WILL EXPIRE AND WE WOULD HAVE TO START ALL OVER AGAIN. WE ARE NOW STUCK WITH TWO MORTGAGES AND A BUYER WAITING SINCE JANUARY WITH CASH TO GET IN. WE HAVE SENT THEM EVERY DOCUMENT KNOWN TO MAN AT... Read more

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  • Jul 27, 2013
  • Loans and Mortgages
  • Online Payment
  • 36

Admittedly I made an accounting error submitting my May online payment, sending $770 instead of $780, however I sent the payment in on time. My payments are only $779.63 (I round up my payments) so I was short $9.63. I sent the remaining $9.63 with my June (on time) payment, however CCO Mortgage says that they won't process payments that are not the full amount, so they considered me a... Read more

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  • Jul 05, 2013
  • Loans and Mortgages
  • Aurora, Illinois
  • Cco Mortgage Capital One Bank
  • 26

We had to go to Capital One Bank/CCO Mortgage to have them sign off on an insurance claim check to get storm damage fixed. We called ahead of time to see what we needed to get this done. They told us a bank manager needed to be present. We asked when one would. They told us when to be there. I went twice. NO bank manager. I had to go to another branch. Still no bank manager. It took 4 trips and... Read more

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  • May 23, 2013
  • Loans and Mortgages
  • 1
  • 1
  • 35

We paid off our loan last year and repeatedly asked CCO to close our account. We have now sold our home and got charged $50 for a "FAX Fee" and Closing Fee by the escrow company. Then today I get another statement from CCO. The account is closed! Duh. They soak you for fees for this and that, then won't lower your interest rate even though it will benefit both you and CCO. You can't... Read more

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  • Apr 20, 2013
  • Loans and Mortgages
  • Cleveland, Ohio
  • 40

I have accepted an offer on my property and have been totally unsuccessful in being able to get a loan payoff amount. Cannot access website - keeps saying information does not match - Phone contact is futile - no one seems to be able to give this info. Said to fax, which I did, with no response. Then was told to get immediate quote would cost $25.00! What a bunch of losers. I have been a loyal... Read more

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