• Terrible experience1 votes
  • Company is criminal1 votes
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  • Mar 29
  • Loans and Mortgages
  • Nashville, Tennessee
  • Loan Modification
  • 66
  • REVIEW RATING 4/5

Tried to re-modify my loan, after 3 years of lies, *** and the run around they denied my re-mod and they were going to foreclose on my home. It was a total nightmare, no customer service and their behavior is criminal. Constant BS letters and asking for the same information over and over again. They do this so they can continue the process so you get far behind in payments and then they have... Read more

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  • Mar 23
  • Loans and Mortgages
  • Charlotte, North Carolina
  • Loan Modification
  • 1
  • 1
  • 19
  • REVIEW RATING 4/5

Became disabled start process of loan modification in August 2014 dialing with default department asking over and over for same papers. Call over a 100 times for someone to cont a ctrl me no one called. After p a person fax call to see about decision. Tell me what scented no completely finished. Don't know what going on can someone help me Read more

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  • Mar 23
  • Loans and Mortgages
  • Sylvania, Ohio
  • Mortgage Modification
  • 27
  • REVIEW RATING 4/5

after modifying to a comfortable payment things were good. until one month we got a increase of 600 on the payment. after calling them right away i was told first it was due to taxes increasing. checked. not so. next i was told it was because of flood insurance. yes we are in flood zone but obtained a LOMA to be removed and never to pay expensive insurance. after 3 different "relationship... Read more

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Waiting since September 2014 for a response to my HAMP application could some please contact me @ rwilli28@rochester.rr.com will give u all information when u response to this email. Tried phoning but everything is on auto. Want to talk with someone can answer my question thanks a customer since 1995 Add comment

  • Jan 21
  • Loans and Mortgages
  • Tunkhannock, Pennsylvania
  • Mortgage Statement
  • 74
  • REVIEW RATING 4/5

my father who is 84 years old stopped getting mortgage statements from cco mortgage 10 months ago but continued to pay mortgage electronically on first or second of every month, however cco mortgage kept assessing late fees. we have called and now ave a local attorney involved, cco mortgage will not return any ones phone calls or letters. we don't know where this is going, however I am sure CCO... Read more

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  • Jan 09
  • Loans and Mortgages
  • Canton, Ohio
  • Home Mortgage
  • 41
  • REVIEW RATING 3/5

horrible mortgage company.... they bought out the mortgage company my parents had a mortgage through, so unfortunately my parents have them now....... back in June, a tree fell on my parents' house and since they still owe CCO some money, they have been holding up money from the insurance company since June and are still making my parents jump through endless hoops so my parents can get what is... Read more

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  • Oct 15, 2014
  • Loans and Mortgages
  • Unreachable Customer Service
  • 1
  • 1
  • 97
  • REVIEW RATING 4/5

my escrow keeps going up and up without reason. The city where I live has NOT raised property taxes in 3yrs but in the 2yrs my taxes have gone up. Trying to resolve this with CCO I can only get a recording machine that keeps sending me back to the 'MAIN MENUE' ARGHHHHHHHHH. I guess it is their way of letting you know they only want your money but they don't want to speak to you. I guess I will... Read more

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  • Oct 14, 2014
  • Loans and Mortgages
  • Salt Lake City, Utah
  • Mortgage Payoff
  • 2
  • 2
  • 130
  • REVIEW RATING 4/5

I wanted to pay them off in full and was given a real run around. Wanted to give me a pay off balance for the end of the month and it was only the 14th that I called. I was informed that the outstanding balance is not the pay off balance as their are fees attached for paying them off. My contract states no penalty for a pay off in full. I need government help on this one. I will contact my... Read more

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  • Sep 24, 2014
  • Loans and Mortgages
  • Mortgage Payment
  • 114
  • REVIEW RATING 4/5

Had my mortgage through charter one bank and they would go into my account each month for my payment. charter one bank sold to us. And and in June I called to see if I had to do anything and they stated it would be an easy transition and they would not leave me hanging. So imagine my surprise the first week in sept when I received a letter saying my mortgage had not been paid for the past two... Read more

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  • Aug 14, 2014
  • Loans and Mortgages
  • Escrow Account
  • 140
  • REVIEW RATING 4/5

In 2 and a half years I have paid $4800 to cover a $3900 deficit in my taxes in 2011. They are insisting I still have a $1900 "shortage" in my taxes. I cant make $4800 = $2000 but they can. I have talked to them on the phone and they cant provide an answer to one simple Question, How does $4800 equal $2000? I was encouraged to file a dispute in writing with the escrow account dept on writing. ... Read more

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