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this is the worst company ever. I have had better experiences with as see on tv companies. There customer service reps are no more than automated ignoramuses. Not only are they rude, they give you wrong information and then you are penalized for following their instructions. I faxed them a required form on two different occasions to the fax number they provided. I was then told that i faxed it to the wrong number. THEY GAVE ME THE NUMBER. What?... Read more

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First; I was inadvertently tricked into an escrow account by their shady mortgage loan officer. In an attempt to have the escrow account removed, I was denied. I have an $850,000 home with a balance of $350,000 and they will not remove the escrow account. Second; I pay all of my bills automatically every month so I don't have to sit and write checks. When my escrow account was short, CCO raised my monthly payment. It took me 2 months to catch... Read more

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No 24hr customer service in the year 2015? I was locked out of the online account with no way to access my accounts until the following Monday. They failed to process an online mortgage payment (as recommended by customer service to save $20) the day prior. Despite great credit, they would not cooperate on a refinance and customer service representatives were crude, lacking even the most basic knowledge regarding refinance programs or mortgages... Read more

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CCO acquired our HELOC from Country Wide. We accidently deposited a check from our credit line on 12/31/2014 and when we called CCO on 1/1/2015, they told us to send a fax directing them to not honor the check. Within 2 days the check cleared the bank and when we called they said they never received the fax. The next advise they gave us was to send a check, essentially repaying them, which we did (sent to the mailing address they provided)... Read more

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This company blows service is beyond *** Add comment

Worst customer service. We've had a loan with them for 10 years. They will not help us get a lower interest rate. Tried over and over but not backed but sallie mae or frannie mac. They have bad customer service. We've been faithful in paying, however they make me want to walk right up and hand them the deed. I see others here with similar bad experiences. I would believe every one of them!!! This is a horrible company. They changed their name,... Read more

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I hate CCO mortgage.I can't refinance my loan with high interest rate because I live in Texas. Add comment

i filed bankrupsty in 2010 now i cant refi because this company has put a lien on my home and i live on a fixed income the company wont help i dont know were to turn.and when you talk to them they dont want to hear anything.and no bank wants to talk to you with a lien on your home i dont understand how they can do this they have the abilty to write off this lose and they keep adding to the amount.it looks like i will be in my home till i pass... Read more

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I requested a frozen letter from cco for paying off loan purpose. First they told me they didn't know what frozen letter is. When I talked two more people from that company and I was told to wait about 2 weeks to get my pay off letter in the mail. No fax allowed per their company policy. 3 weeks later I got my pay off letter and I was told to sign it and fax it back in order to get a frozen letter. When I called to find out how long it'll take... Read more

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This company is ***. My dad passed away and we want to pay off the loan and they won't let us until they have proof that my dad signed the house over to my mom. Well he had cancer and he went real fast, we really had no time to prepare. They will not help us. They said we can not close the account that is in my deceased father's name. Every time mom calls they give her the run around. She is contacting a lawyer soon. Read more

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