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  • Jan 21
  • Loans and Mortgages
  • Tunkhannock, Pennsylvania
  • Mortgage Statement
  • 9
  • REVIEW RATING 4/5

my father who is 84 years old stopped getting mortgage statements from cco mortgage 10 months ago but continued to pay mortgage electronically on first or second of every month, however cco mortgage kept assessing late fees. we have called and now ave a local attorney involved, cco mortgage will not return any ones phone calls or letters. we don't know where this is going, however I am sure CCO... Read more

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  • Jan 09
  • Loans and Mortgages
  • Canton, Ohio
  • Home Mortgage
  • 15
  • REVIEW RATING 3/5

horrible mortgage company.... they bought out the mortgage company my parents had a mortgage through, so unfortunately my parents have them now....... back in June, a tree fell on my parents' house and since they still owe CCO some money, they have been holding up money from the insurance company since June and are still making my parents jump through endless hoops so my parents can get what is... Read more

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  • Oct 15, 2014
  • Loans and Mortgages
  • Unreachable Customer Service
  • 1
  • 1
  • 70
  • REVIEW RATING 4/5

my escrow keeps going up and up without reason. The city where I live has NOT raised property taxes in 3yrs but in the 2yrs my taxes have gone up. Trying to resolve this with CCO I can only get a recording machine that keeps sending me back to the 'MAIN MENUE' ARGHHHHHHHHH. I guess it is their way of letting you know they only want your money but they don't want to speak to you. I guess I will... Read more

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  • Oct 14, 2014
  • Loans and Mortgages
  • Salt Lake City, Utah
  • Mortgage Payoff
  • 1
  • 1
  • 69
  • REVIEW RATING 3/5

I wanted to pay them off in full and was given a real run around. Wanted to give me a pay off balance for the end of the month and it was only the 14th that I called. I was informed that the outstanding balance is not the pay off balance as their are fees attached for paying them off. My contract states no penalty for a pay off in full. I need government help on this one. I will contact my... Read more

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  • Sep 24, 2014
  • Loans and Mortgages
  • Mortgage Payment
  • 86
  • REVIEW RATING 4/5

Had my mortgage through charter one bank and they would go into my account each month for my payment. charter one bank sold to us. And and in June I called to see if I had to do anything and they stated it would be an easy transition and they would not leave me hanging. So imagine my surprise the first week in sept when I received a letter saying my mortgage had not been paid for the past two... Read more

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  • Aug 14, 2014
  • Loans and Mortgages
  • Escrow Account
  • 96
  • REVIEW RATING 4/5

In 2 and a half years I have paid $4800 to cover a $3900 deficit in my taxes in 2011. They are insisting I still have a $1900 "shortage" in my taxes. I cant make $4800 = $2000 but they can. I have talked to them on the phone and they cant provide an answer to one simple Question, How does $4800 equal $2000? I was encouraged to file a dispute in writing with the escrow account dept on writing. ... Read more

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  • Mar 29, 2014
  • Loans and Mortgages
  • Hayward, California
  • Loan Modification
  • 62
  • REVIEW RATING 4/5

I called and asked for help with a modification and was told they no longer due business in California. However they have no trouble cashing my check from California. My property is under water and I was able to get my 1st mortgage modification. My 2nd mortgage is with CCO mortgage. I don't understand how they can just say they would not help me because they no longer due business in California.... Read more

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  • Jan 21, 2014
  • Loans and Mortgages
  • Fixed Mortgage
  • 2
  • 2
  • 96
  • REVIEW RATING 3/5

We have a fixed mortgage with them and every year our monthly payment went way up. About 6 months before we know we were going to have problems paying our mortgage in full, we contacted them and the customer service lady was of NO help and even refused to tell me some information about my own account. We tried signing up for federally backed programs that we qualified for and they refused (8... Read more

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  • Jan 19, 2014
  • Loans and Mortgages
  • Refinance Mortgage
  • 109
  • REVIEW RATING 4/5

My husband and I are current mortgageholders of CCO Mortgage. They called us and said they could give us a better rate on a refinance with a program they offer to only their current mortgage holders called a strategic refinance. That's for borrowers who are underwater on their mortgage but who pay on time, etc. We wanted a 15 year mortgage and they were going to lower our interest rate quite... Read more

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  • Dec 18, 2013
  • Loans and Mortgages
  • 69
  • REVIEW RATING 3/5

If your loan with CCO was originated prior to 1989 in Upstate NY, then your abstract of title MAY be held by Stewart Title Insurance Company, f/k/a Monroe Title Insurance Corporation. Local offices are listed at their website: www.stewartnewyork.com. If your loan was originated after 1989, you should contact your attorney to begin tracking the location of your abstract. Currently CCO lists: ... Read more

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